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Return Authorization Policy


Please see below for WAI PRODUCTS LIMITED Return Authorization Policy.  Following these steps will help us provide you with prompt and efficient service.  Should you have any questions or concerns during the process, please feel free to contact us at 888-748-2463 or email us at


Please be advised that we DO NOT accept the following products:

  • Products not in resale condition
  • Opened bags of products
  • Product purchase date over 90 days


  • A 20% re-stocking fee will be charged on all returns


Step 1             Download Warranty Form

Step 2             Ensure ALL information requested on the Warranty Return Form is provided.

Step 3             Once Warranty Return Form is completed, please return to:

                   WAI PRODUCTS LIMITED, 2254 Unicorn Road, PO Box 245, Haliburton, ON  K0M 1S0

Step 4             Once product is received by WAI PRODUCTS LIMITED an inspection will be conducted.  If the                                                returned product is found to be in complete working order, a 20% re-stocking fee will be applied.                                            Should the product prove to be defective, a credit note will be applied to the replacement                                                          invoice.  Absolutely NO refunds will be given.

WAI Products Limited
2254 Unicorn Road,
P.O. Box 245,
Haliburton, ON K0M 1S0
ph: 1-705-202-1020
toll-free: 1-888-748-2463
fax: 1-888-241-9020